Introducing LifeJourney

A new way to approach Member Family Assistance Programs (MFAP), LifeJourney is a single, integrated virtual service that provides you with 24/7 access to immediate, compassionate care directly through the vCare app.

Expedited Healthcare Enhanced

Designed specifically for LiUNAcare Local 183, the enhanced offering includes additional diagnostics, specialists, express access to surgery, and immediate access to Inpatient and Outpatient services for members.

Financial Wellness

Check out our latest program to help members navigate their finances through current events and life changes. Conveniently accessible from any computer, tablet or smartphone, you will find a multitude of resources covering all areas of finance.

Stay on top of the latest LiUNAcare news!

Familiarize yourself with the many benefits associated with your membership. Download PDFs of current news, bulletins, newsletters and member booklets directly below in the orange bar.

Vacation pay, your way.

Prefer not to wait until June to receive your vacation pay? Discover two simple ways to request payouts throughout the year.

Important Member Advantage Photo Card Reminder

Members and eligible spouses who did not receive a photo on their new Member Advantage Photo Card are required to have photos taken — or you can submit your own photos through our secure Member Card Photo Submission page.

Important news for students!

Every year, LiUNA Local 183 awards scholarships to exceptional students who wish to pursue a post-secondary education. Look out for the new application available here in 2024.

Looking for LiUNA Local 183 Members’ Benefit Fund? You’re in the right place.

Now operating under LiUNAcare Local 183, we continue to proudly serve the members of LiUNA Local 183 Members Benefit Fund and improve the health and well-being of all working families of LiUNA Local 183.

We’re committed to building healthy futures.

You deserve a forward-thinking care provider that’s focused on your long-term wellbeing. Our new name and website better reflect this focus, as do the changes we’re making to offer you a superior benefit experience while doing all we can to help ensure a healthy future for you and your dependents.

Explore what’s new to learn how LiUNAcare Local 183 is adding value to your membership.

Need online support? We’re at your service.

As a LiUNAcare Local 183 member, you and your eligible dependents now have access to a variety of LiUNAcare mobile apps and online platforms to make claims and medical assistance a whole lot easier.

As you get acquainted with these new apps and services, we appreciate you may have questions — and the representatives running our new Digital Benefits Help Desk are here to provide answers. Reach out to us if you need help:

  • Navigating the LiUNAcare website
  • Downloading mobile applications and using our web portal
  • Registering your LiUNAcare accounts
  • Submitting online claims
  • Accessing claim EOBs (Explanation of Benefits)
  • Updating banking information for claims direct deposit (Electronic Funds Transfer)
  • Acquiring Member Advantage benefit cards
  • And more

Call (416) 240-7640 or email infobpatech@bpagroup.com.

For assistance regarding any other benefit inquiries, please contact Member Services.

We’re committed to building healthy futures for you and your family. We’re also building some amazing new apps!

We’re pleased to introduce three new apps to make your benefit experience a breeze.

Over the last year, we’ve been busy building online platforms and apps for you, and we’re happy to announce they’re ready to go! Download the apps we’ve developed and see how easy it is to manage your claims and get online support.

eClaims:

Submit your receipts online, get real-time updates on the status of payments, view your claims history, and more.

vCare:

Get personalized 24/7 medical support, including consultations, prescription refills and more, via secure text and video chat.

mHealth:

Put your mind at ease with online mental health support, including videos, podcasts, assessment tools, online therapy, and more.

Your health matters!

Manage your return to health with Member Health Management Services

At LiUNAcare Local 183, we’re always looking for new ways to serve our members better. We understand that accessing the right treatment and plan benefits and services at the right time is crucial. That’s why we’re excited to announce the creation of a new in-house department you can turn to for all the disability, health and wellness assistance you seek.

In addition to helping you access short-term and long-term disability benefits, Member Health Management Services is here to promote your return to health by:

  • Providing occupational accident case management (WSIB)
  • Expediting diagnostic and specialist assessments
  • Navigating healthcare and second opinions
  • Coordinating mental health wellness strategies, counselling, and addiction care
  • Accessing hospital cash, critical illness, permanent and total disability and other medically related plan benefits
  • Coordinating plan benefits during a medical absence, and more

Whether you are waiting for a specialist appointment or diagnostic test, struggling to stay at work due to a medical or mental health issue, off work due to disability, or simply want to connect with someone regarding your health and wellbeing, Member Health Management Services is here to help!

Questions about our services or an ongoing claim?

Just give us a call at (416) 240-2104, toll-free 1-866-315-6011, or email us at memberhealthservices@liunacare183.ca. You can also submit claim forms or documentation by email.

LiUNAcare LOCAL 183

1263 Wilson Avenue
Suite 205, East Wing
Toronto, ON M3M 3G2

General

(416) 240-7480

Member Services

(416) 240-7487
1-888-790-3534

Member Health Management Services

(416) 240-2104
1-866-315-6011
FAX: (416) 240-7047

Digital Benefits Help Desk

(416) 240-7640

General

info@liunacare183.com

Member Health Management Services

memberhealthservices@liunacare183.ca

Digital Benefits Help Desk

infobpatech@bpagroup.com

Office Hours
 
Monday, Tuesday, Thursday

7:00am to 5:00pm

Wednesday

7:00am to 8:00pm

Friday

7:00am to 4:30pm

Saturday

7:00am to 12:00pm